OK - I was transferred to tech Support. It appears that every time PhotoShop CC is updated, you need to log out of the CC desktop and log in again. I was pretty sure I had tried that, but it seems to have worked. I think the challenge is getting past the first level of support - I know they try to be helpful, but they really didn't seem to grasp the issue. They were insisting that my trial software needed licensing! ... View more

The Adobe agent keeps advising me to licence the 'trial' software, even though I have explained that I subscribe to CC, and have downloaded the full version. I'm just going round in circles!! ... View more

Same problem here. Where I was last week, I had no Internet connection and I was unable to use PhotoShop CC because I was unable to sign in. I have recently started subscribing to the Photoshop Photography Program and this is simply not good enough. I'm currently chatting with an Adobe agent, but not getting very far. ... View more